The Homebuyer Conveyancing Customer Charter manages your customer experience when buying, selling or remortgaging. Use quality solicitors & licensed conveyancers

Our Customer Charter

Our customers want to know that they have negotiated the best local Conveyancing Solicitor deal from a panel of Conveyancing Solicitors and many of our customers use Conveyancing price comparison sites to determine which Solicitor to use. We at homebuyer conveyancing recognise the importance of sourcing local exceptional solicitors that manage service levels and the need for fast completions is now required as the market continues to climb. Our customer charter detailed below sets out what we believe as being important to you the customer. No sale No fee being the primary aim since cancellations can be high.

To promote best practice where our service providers are accredited / regulated as follows:

Mortgage Advisers - regulated by the FCA

Solicitors - The Law Society's Conveyancing Quality Scheme (CQS) provides a recognised quality standard for residential conveyancing practices.

Surveyors - Royal Institute of Chartered Surveyors (RICS)

Homebuyer Conveyancing – promotes a can do attitude and supports the charter by having a Customer Relationship Manager that has the skills to implement and recommend change for the benefit of the homebuyer.

We ask that our service providers pledge to:

  • Treat Customers & Colleagues Fairly
  • Give a Professional Service
  • Be Honest & Ethical
  • Be Accountable
  • Have a Team Culture
  • Have a Continuous Improvement Culture
Treat Customers Fairly

Homebuyer Conveyancing - supports continuous improvement in business.

  • Our name ensures that we implement and manage an efficient and effective process that ensures customers receive impartial advice to enable them to make informed decisions.
  • We carry out audits on our service providers together with a managed escalation process for these service providers so that the customer can receive exceptional service even when it doesn't go quite to plan.
Give a Professional Service

We support our professional providers by ensuring that the charter sets out what is expected by us all.

  • Strive for continuous improvement
  • Our Customer Relationship Manager will communicate regularly.
  • Our Customer Relationship Manager will be the main point of call so that we can gather information relating to the Customers needs and improve our service.
  • We will deliver a process that satisfies our customers' expectations and needs
Be Honest and Ethical

We will:

  • Be true to our word and do something if we say we will
  • Admit our own mistakes/errors and not blame others
  • Be realistic about what we can do, asking for help if time or skill is an issue
  • We manage capacity for the benefit of our Consumers
  • We won't take short cuts- simply do it right
Be Accountable

We will:

  • Be committed to the task and have a sense of obligation
  • Be disciplined in completing and delivering the task by the agreed deadline
  • Make sure that we clearly understand what is expected of us and what results are required
  • Know that we have the capability to achieve the result
Have a Team Culture

A problem shared is a problem solved.

We will:

  • Be approachable as a Panel that works as a team
  • Actively complement each other’s strengths and weaknesses
  • Communicate in the most relevant method; face-to-face where possible
  • Take time to understand each others roles and accountabilities
  • Enjoy the opportunity that a team approach will bring
Have a Continuous Improvement Culture

We will:

  • Assess our own Panel training needs and undertake the required  development
  • Ensure that the people within our panel has the right skills to do the job
  • Encourage our staff to have the desire to learn new skills.
  • Share our learning and expertise and celebrate our improvements
  • Use specific measures so that we can support the panel in change

Why Choose Us

The Homebuyer Conveyancing panel provides you with the conveyancing search filters to match your specific property legal needs, when it comes to selling, buying residential property or buy to let property investments. Our lender Conveyancing Solicitors and Licensed Conveyancers panel cover England and Wales. Your Conveyancing quotes are fully itemised. No hidden charges.

Free No Obligation Advice

Need Conveyancing Advice? – Prepare your property legal question and book a timed call back from your chosen Conveyancer by using the Instant conveyancing quote tool.

Alternatively please call us on 0345 463 7664. We are here to help you.

Find your best mortgage lender panel approved Property Solicitors and Conveyancing Solicitors quotes for your residential Sale, Purchase, Property Move or Remortgage by using our lender, location and price comparison service.

Our Service Promise

  • Price Comparison service - No personal details
  • Conveyancing quotes - Fully itemised - Include Conveyancing fees and disbursements
  • Book a call from your Conveyancer at your requested time
  • Profesional Property Solicitors and Licensed Conveyancers that understand your needs
  • Please call us on 0345 463 7664 We will help you find your best Conveyancing quote
  • The Homebuyer Conveyancing Panel are monitored for on time call backs and service delivery. They adhere to a Customer Charter. We value Customer feedback and act on it
  • SRA Regulated Property Solicitors and CLC Licensed Conveyancers

Homebuyer Survey

Click the link -  SURVEY QUOTE

You can get a discount on the following reports.

RICS Condition Report - Property Condition

RICS Homebuyer Report - Property Condition and Valuation

RICS Premium Building Survey - Property Condition, Valuation with approximate costs / urgency

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Conveyancing Quote

Homebuyer Conveyancing is made up of a panel of licensed conveyancers and solicitors that cover the counties in England and Wales.

Customer Service Promise
Homebuyer Assured
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Let's Talk!

If you would prefer to speak directly, please contact us on:

0345 463 7664